Ozions' Role

Ozion develops a software suite that allows you to manage the services from start to end. These services are aimed at companies, airports and service providers.

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Ozion’s primary business has been corporate security. Over the past 10 years, Ozion has built a solid reputation for the success of its critical airport service management software.

TRACEABILITY AND MANAGEMENT in AIRPORTS

Critical PMR assistance, passenger and baggage screening and Ground handling services (aircraft refueling)

Why are these services "critical"? These are services provided by airports or tservice providers. that have the power to delay the departure of planes.

Ozion software is used to trace and manage these services in airports such as Paris CDG, Orly, Nice, Lyon, London Gatwick, Brussels, Oslo, Basel…

A CRITICAL SERVICE MUST BE DRIVEN: THE POTENTIAL CONSEQUENCES ARE TOO SERIOUS

Take the case of a PRM assistance service at a large airport that serves 1 million passengers with reduced mobility per year, or 3,000 people a day who must be brought in on time or collected from their plane.

The PRM service is one of the most volatile and difficult of all airport services: it is unknown how many passengers will show up the next day. The magnitude of error compared to the daily traffic assumption is 30 to 40%

We can imagine the difficulty of sizing a team when we do not know whether it will take 180 agents or 300 agents the following day. If the calculation is incorrect...Everything is affected. An airplane cannot turn around until a PRM passenger has been disembarked by anagent. When things go wrong, many planes can be delayed, completely disrupting the airport.

WHAT DOES IT TAKE TO BE ABLE TO EFFECTIVELY CONTROL A SERVICE?

Running a service requires well-trained, motivated and committed agents; clearly defined tasks, easy to use software and a small number of clear indicators.

Ozion has succeeded in making the extraordinarily volatile PRM assistance activity predictable like most services by creating the only software to manage this complex service in the world.

In large airports, 400 agents use OZION PRM Manager per day to manage the 3,000 passengers present on hundreds of flights... screening ou au contrôle des passeports …).

PRM managers visualize in real time the number of passengers to attend to in the short term and the available agent resources whilst fully aware of their compliance to half a dozen SLAs.

Benefits

  • Motivate agents
  • Equip agents to easy-to-use tools
  • Choose and follow the contract indicators to reach each day
  • Use a control dashboard to measure and reach your SLA every day

Ozion in Detail